Product & Service Disclosure

Air Carrier Compliance Group, Inc. (“ACCG”) provides FAA-related manuals, technical documents, and consulting services (“Services”) based on information supplied by the Operator (“Client”). By purchasing or using ACCG’s Services, the Client acknowledges and agrees to the following:

1. Operator-Supplied Information

All manuals and documents are developed using data, aircraft specifications, operational details, and company-specific information provided by the Client. The Client is solely responsible for ensuring the accuracy, completeness, and currency of all information provided to ACCG, including but not limited to:

Aircraft equipment lists, MEL data, STCs, ICWs
Company policies, personnel qualifications, and training information
Manufacturer procedures, revisions, and maintenance references
Operational details, business structure, and capabilities

Any inaccuracies or omissions in Client-supplied information may result in non-compliance, FAA rejection, or operational delays. ACCG is not liable for issues arising from incorrect or incomplete client data.

2. No Guarantee of FAA Approval

ACCG manuals and documents are developed in accordance with applicable FAA regulations, industry standards, and inspector guidance. However, ACCG does not guarantee FAA approval, because:

FAA inspectors maintain discretionary authority
Interpretations vary between FSDOs and individual inspectors
FAA policy, guidance, and expectations evolve over time

The Client is responsible for presenting documents to the FAA and working with their assigned inspector for revisions or acceptance. ACCG will support reasonable edits as part of the service package but cannot control FAA decision-making or timelines.

3. Errors, Corrections & Client Cooperation

ACCG makes every reasonable effort to provide accurate and high-quality documents. Nevertheless, unintentional clerical, calculation, formatting, or technical errors may occur.

The Client agrees to:

Review all delivered materials promptly
Notify ACCG of any errors or discrepancies
Cooperate in providing clarifications or corrections
Allow ACCG reasonable time to revise, correct, or re-issue documents

ACCG will correct identified errors at no additional cost. ACCG is not responsible for FAA delays caused by postponed client review or failure to identify errors prior to submission.

4. Regulatory Compliance Remains the Client’s Responsibility

All regulatory responsibility—including but not limited to operational compliance, training, staffing, recordkeeping, safety management, maintenance practices, and company personnel behavior—rests solely with the Client.

ACCG’s materials and guidance are advisory and informational. They are not a substitute for the Client’s required FAA responsibilities, nor do they eliminate the Client’s duty to ensure ongoing compliance with all applicable regulations.

5. No Warranty or Liability

ACCG provides all manuals and services “as-is” without any express or implied warranty. To the fullest extent permitted by law:

ACCG is not liable for FAA enforcement actions
ACCG is not liable for operational losses, delays, or regulatory penalties
ACCG is not liable for the use or misuse of manuals or procedures
ACCG’s total liability is limited to the amount paid for the specific product or service

6. Document Updates & Operator Obligations

ACCG provides revision support for the period indicated in the Client’s order form or quote. The Client is responsible for:

Notifying ACCG of operational or aircraft changes
Ensuring manuals remain current with FAA-approved revisions
Submitting updated manuals to the FAA when required

Failure to maintain current manuals may result in non-compliance, for which ACCG is not responsible.

7. Acceptance of Terms

Use of ACCG’s manuals or services constitutes acceptance of these Terms & Conditions. If the Client does not agree with these terms, they should not use or submit ACCG-generated documents.